Hello all,

I'm using "SolarWinds Orion Core 2010.2.1 SP1, APM 4.0.1, NPM 10.1.1, NTA 3.7, IVIM 1.0.0" product.

I have created the report using Report writer. I have scheduling the report using Report schedule (The report should be sent to my mail).. Now the issue comes, When ever the scheduler runs i'm getting output to my mail but the output is.. its trying to login into the Solarwinds but its failed.

I have given my AD username to login. I may enter it wrong once but I have tried 100 times. I'm able to login into my server\Solarwinds using the same ID.

I have attached the screenshots.. Kindly help.

uk\wip_sin10a12 is my ID

I am trying to use PowerShell to automate adding nodes.  I can't not get the volumes to be monitored.  I can add them to the database and they show up under the node's summary page, but the volumes have no data.  Searching I did find and readhttps://thwack.solarwinds.com/thread/79088?q=Not%20mo, even though I made suer that VolumeType is set to "Fixed Disk" the VolumeTypeID is still showing up as 0.

Here is the part of the code that gets the drive information from WMI, and then adds them to the database:

$drives = Get-WmiObject -Credential ($creds) -ComputerName $Hostname -Class win32_Volume -Filter DriveType=3

    foreach ($drive in $drives){

        #Getting information from the driver and using it to build requirments in SolarWinds

        $DriveCaption = "$($drive.Caption) Label:$($drive.Label)  $([Convert]::ToString($drive.SerialNumber, 16))";

        $DriveDescrption = "$($drive.Caption) Label:$($drive.Label)  Serial Number $([Convert]::ToString($drive.SerialNumber, 16))";

        #Adding everything to a hash

        $AddDrive = @{

        <#

            NodeID=$NodeID; # NodeID on which the interface is working on

            VolumeIndex= "4";

            VolumeTypeID = "4";

            Status=1;

            #Type ="Fixed Disk";

            VolumeType = "Fixed Disk";

            Icon ="FixedDisk.gif";

            Caption=$DriveCaption;

            VolumeDescription=$DriveDescrption;

            FullName = "$hostname-$DriveCaption"

            PollInterval=120;

            StatCollection=15;

            RediscoveryInterval=30;

            NextRediscovery=[DateTime]::UtcNow;

        #>

            NodeID=$NodeID;

            VolumeType="Fixed Disk";

            VolumeTypeID="4";

            Icon="FixedDisk.gif";

            VolumeIndex="4";

            Caption=$DriveCaption;

            VolumeDescription=$DriveDescrption;

            #status=1

            FullName = "$hostname-$DriveCaption"

            PollInterval="120";

            StatCollection="15";

            RediscoveryInterval="30";

            #NextRediscovery=[DateTime]::UtcNow;

        }

        #Inserting drives to be monitored into the database       

        $driveURI = New-swisobject $swis -EntityType "Orion.volumes" -properties $AddDrive

Here is the code that is adding the pollers and the pollers that I am adding:

    function AddPoller($PollerType){

       Write-Verbose "Adding $pollertype to database"

        #Getting the first part of the WMI string before the period (.), which Solarwinds needs for it's database.

        $NetobjectPrefix = $Pollertype.split("{.}")

        #setting params for the database fields

        $poller["PollerType"]=$PollerType;

        $poller["NetObject"]=  $NetObjectprefix[0] +":"+$nodeid;

        $poller["NetobjectType"] = $NetobjectPrefix[0];

        $poller["NetObjectID"] = $nodeid;

        #Adding to the database

        $pollerUri = New-SwisObject $swis -EntityType "Orion.Pollers" -Properties $poller

    }

    Addpoller("I.StatisticesErrors32.SNMP.IfTable")

    Addpoller("I.StatisticsTraffic.SNMP.Universal");

    Addpoller("I.Status.SNMP.IfTable");

    Addpoller("I.Rediscovery.SNMP.IfTable");

    Addpoller("N.Status.ICMP.Native");

    Addpoller("N.ResponseTime.ICMP.Native");

    Addpoller("N.Details.WMI.Vista");

    Addpoller("N.CPU.WMI.Windows");

    Addpoller("N.Uptime.WMI.XP");

    Addpoller("N.CPU.WMI.Windows");

    Addpoller("N.Memory.WMI.Windows");

    Addpoller("N.AssetInventory.Wmi.Generic");

    Addpoller("V.Details.SNMP.Generic");

    Addpoller("V.Statistics.SNMP.Generic");

    Addpoller("V.Status.SNMP.Generic");

If I add the node via the web portal, everything is monitored.  I pulled the pollers from this test. If I added them to the database myself, it doesn't seem to work properly.

Hey all, first post!  (There will be more.  LOL!)

I'm trying to create a node report showing various properties, mostly from the Asset Inventory section.  One property that I'm having trouble with is the "Hardware" property.  For physical servers, the property reads (and should display) "Physical", and for VMs, the property should display "Virtual" (along with the host info, if known).

The info for these properties shows up just fine in the Node Details view, but for the life of me, I cannot figure out how to include it in a report.  I've seen a few other threads that seem to touch on the same subject, but none of them were ever resolved. (That I found.)

Appreciate any help!

This just does not work in our environment, rather very annoying.

Tried adding various nodes all with certificates installed and every single one fails with the same error message

SSL Certificate Expiration Date Monitor                    Testing on node xxxxxxx:failed with 'Down' status

                                                                                   SocketException caught. SocketError: Connectionrefused. Exception message:No connection could be made because the target machine actively refused it xxx.xxx.xxx.xxx:443

Not happy as SW states it works out of the box :-(

I know that is a Specific Message, but someone else has been on the same problem that me -_- ?

This message appears while I'm executing the Orion Installer to Upgrade NPM 10.7 to NPM 11.5.2

Windows Server 2003 R2 x86

User is member of Administrador's Group-

Install Message Error - Service 'OrionModuleEngine' (OrionModuleEngine) failed to start. Verify that you have sufficient privileges to start system services.

This is the same information on Event Viewer

Description:

Product: SolarWinds Orion Improvement Program v1.0 -- Error 1920. Service 'OrionModuleEngine' (OrionModuleEngine) failed to start. Verify that you have sufficient privileges to start system services.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 42 37 38 35 46 34 32   {B785F42

0008: 32 2d 39 42 34 43 2d 34   2-9B4C-4

0010: 36 42 39 2d 42 38 41 39   6B9-B8A9

0018: 2d 32 41 38 38 37 32 35   -2A88725

0020: 38 38 31 39 42 7d         8819B} 

Currently we have limited experience using APM and would like some advice on what to look for when we are trying to monitor Cache, Hyperspace Web Server, and Citrix/Hyperspace.

Hi

We have updated our exchange to exchange 2013 with a new smtp address

I have updated the email settings in Administration and Reporting - Email Configuration to our new address.

But the mail form the patch manager is still passing through our old exchange server.

Is there another area I need to change the smtp settings?

Hi

I had STM in my corporation

with releasing SRM I installed SRM orion module and uninstalled STM

our san is VNX 5200

now performance, latency, throughput and IOPS is unknown

in STM it was OK

what should I do to resolve it

Thanks in advance

We have recently started using Dameware and Mini Remote.  When I use  Mini Remote to connect to a users pc I'm finding that it changes their desktop display settings. These changes are tied to mini remote because they were reported within a minute of me connecting to their pc for the first time.  And, it was reported by users in the order in which I connected to their pc's.   One right after the other.   I'm aware of two specific changes:   the color scheme changes (minor in the big picture but it's the little things that keep them happy), the task bar for example was a deep blue now it's a muted gray color.    The biggest complaint is that the windows preview when you mouse over an application icon in the task bar changes from window previews to a list.   Previously, if you had multiple word documents open and had it set to not combined icons it would show one Word icon in the task bar.  If you would mouse over the Word icon it would pop up little windows for each document you had open and as you mouse over each window preview it would temporarily display that document maximized on the screen.  Now, it only pops up a list, that's in, no interactive preview or anything.

With my previous employer I used mini remote extensively and did not see this happen.  Please help, my name is mud with several users because of this.

Your insight and expertise is appreciated.

Joatta Sayles

what's my PE fault?

SAVE ERROR REPORT LOCALLY is here:

Time: 09/25/2013 10:55:23.6111

Server: Microsoft-IIS/7.5

Pipeline: Integrated

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.64 Safari/537.31

Error Instance: 61597e243a794e79bf151246b14605b2

User: admin

URL: http://10.70.233.169:8000/Orion/Nodes/ListResources.aspx?Nodes=23&ReturnTo=aHR0cDovLzEwLjcwLjIzMy4xNjk6ODAwMC9Pcmlvbi9Ob2Rlcy9EZWZhdWx0LmFzcHg=

Referrer: http://10.70.233.169:8000/Orion/Nodes/ListResources.aspx?Nodes=23&ReturnTo=aHR0cDovLzEwLjcwLjIzMy4xNjk6ODAwMC9Pcmlvbi9Ob2Rlcy9EZWZhdWx0LmFzcHg=

Message: ProvideFault failed, check fault information.

ErrorSite: mscorlib.RealProxy.HandleReturnMessage

ErrorType: System.ServiceModel.FaultException`1[[SolarWinds.Orion.Core.Common.CoreFaultContract, SolarWinds.Orion.Core.Common, Version=2013.1.4.1011, Culture=neutral, PublicKeyToken=null]]

Stack:

Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at SolarWinds.Orion.Core.Common.ICoreBusinessLayer.CreateOneTimeDiscoveryJob(Nullable`1 nodeId, Nullable`1 snmpPort, Nullable`1 preferredSnmpVersion, IPAddress ip, Int32 engineId, List`1 credentials)

at SolarWinds.Orion.Core.Common.CoreBusinessLayerProxy.CreateOneTimeDiscoveryJob(Nullable`1 nodeId, Nullable`1 snmpPort, Nullable`1 preferredSnmpVersion, IPAddress ip, Int32 engineId, List`1 credentials)

at Orion_Nodes_ListResources.Page_Init(Object sender, EventArgs e)

at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)

at System.Web.UI.Control.OnInit(EventArgs e)

at System.Web.UI.Page.OnInit(EventArgs e)

at System.Web.UI.Control.InitRecursive(Control namingContainer)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Assemblies:

Version          Assembly

---------------- ------------------------------------------

8.2.20082.1000,  Infragistics2.WebUI.Shared.v8.2

8.2.20082.1000,  Infragistics2.WebUI.UltraWebChart.v8.2

8.2.20082.1000,  Infragistics2.WebUI.UltraWebGauge.v8.2

8.2.20082.1000,  Infragistics2.WebUI.UltraWebNavigator.v8.2

4.0.0.0,         Accessibility

4.0.0.0,         CustomMarshalers

4.0.0.0,         duheigsc

12.1.20121.2038, Infragistics4.Documents.Excel.v12.1

4.0.0.0,         Microsoft.Build.Framework

4.0.0.0,         Microsoft.Build.Utilities.v4.0

4.0.0.0,         Microsoft.CSharp

10.0.0.0,        Microsoft.JScript

10.0.0.0,        Microsoft.VisualBasic.Activities.Compiler

10.0.0.0,        Microsoft.VisualC

4.0.0.0,         mscorlib

4.0.0.0,         SMDiagnostics

4.0.0.0,         System

4.0.0.0,         System.Activities

4.0.0.0,         System.ComponentModel.Composition

4.0.0.0,         System.ComponentModel.DataAnnotations

4.0.0.0,         System.Configuration

4.0.0.0,         System.Configuration.Install

4.0.0.0,         System.Core

4.0.0.0,         System.Data

4.0.0.0,         System.Data.DataSetExtensions

4.0.0.0,         System.Data.SqlXml

4.0.0.0,         System.Design

4.0.0.0,         System.DirectoryServices

4.0.0.0,         System.DirectoryServices.AccountManagement

4.0.0.0,         System.Drawing

4.0.0.0,         System.Drawing.Design

4.0.0.0,         System.Dynamic

4.0.0.0,         System.EnterpriseServices

4.0.0.0,         System.IdentityModel

4.0.0.0,         System.IdentityModel.Selectors

4.0.0.0,         System.Management

4.0.0.0,         System.Numerics

4.0.0.0,         System.Runtime.Caching

4.0.0.0,         System.Runtime.DurableInstancing

4.0.0.0,         System.Runtime.Serialization

4.0.0.0,         System.Security

4.0.0.0,         System.ServiceModel

4.0.0.0,         System.ServiceModel.Activation

4.0.0.0,         System.ServiceModel.Activities

4.0.0.0,         System.ServiceModel.Channels

4.0.0.0,         System.ServiceModel.Discovery

4.0.0.0,         System.ServiceModel.Routing

4.0.0.0,         System.ServiceModel.Web

4.0.0.0,         System.Transactions

4.0.0.0,         System.Web

4.0.0.0,         System.Web.ApplicationServices

4.0.0.0,         System.Web.DynamicData

4.0.0.0,         System.Web.Extensions

4.0.0.0,         System.Web.Extensions.Design

4.0.0.0,         System.Web.Mobile

4.0.0.0,         System.Web.RegularExpressions

4.0.0.0,         System.Web.Services

4.0.0.0,         System.Windows.Forms

4.0.0.0,         System.Workflow.Activities

4.0.0.0,         System.Workflow.ComponentModel

4.0.0.0,         System.Workflow.Runtime

4.0.0.0,         System.WorkflowServices

4.0.0.0,         System.Xaml

4.0.0.0,         System.Xaml.Hosting

4.0.0.0,         System.Xml

4.0.0.0,         System.Xml.Linq

4.1.50927.0,     AjaxControlToolkit

4.2.0.0,         AntiXssLibrary

3.1.0.39271,     Antlr3.Runtime

1.8.0.0,         AspNet.ScriptManager.jQuery

1.0.0.0,         AxInterop.C1Query80

5.5.0.0,         AxTomSawyer

3.0.104.2,       EO.Pdf

1.0.1.6,         FiftyOne.Foundation

1.4.0.0,         HtmlAgilityPack

4.2.0.0,         HtmlSanitizationLibrary

1.0.0.0,         Interop.C1Query80

2.0.0.0,         Interop.stdole

1.2.10.0,        log4net

1.0.0.0,         Microsoft.AspNet.SignalR.Client

1.0.0.0,         Microsoft.AspNet.SignalR.Core

1.0.0.0,         Microsoft.AspNet.SignalR.Owin

1.0.0.0,         Microsoft.AspNet.SignalR.SystemWeb

1.0.0.0,         Microsoft.Owin.Host.SystemWeb

1.0.0.0,         Microsoft.Practices.ServiceLocation

2.1.505.0,       Microsoft.Practices.Unity

1.0.0.0,         Microsoft.Web.Infrastructure

3.0.0.0,         Microsoft.Web.Services3

2.0.0.0,         MiniProfiler

7.0.3300.0,      MSDATASRC

2013.1.4.1011,   NetPerfMonWeb

4.5.0.0,         Newtonsoft.Json

2013.1.4.1011,   OrionWeb

1.0.0.0,         Owin

2.0.0.0,         SmartThreadPool

2013.1.4.1011,   SolarWinds.Common

1.0.0.0,         SolarWinds.Data

2011.5.0.130,    SolarWinds.Data.Entity

1.0.0.0,         Solarwinds.F5.Common

1.0.0.0,         SolarWinds.F5.Strings

1.0.0.0,         SolarWinds.F5.Web

3.0.3.145,       SolarWinds.HardwareHealth.Common

3.0.3.145,       SolarWinds.HardwareHealth.Strings

3.0.3.145,       SolarWinds.HardwareHealth.Web

2011.5.0.130,    SolarWinds.InformationService.Addons

1.0.0.0,         SolarWinds.InformationService.Contract

2013.1.0.130,    SolarWinds.InformationService.Contract2

3.0.4.274,       SolarWinds.Interfaces.Common

1.0.0.11,        SolarWinds.Interfaces.SNMP.Common

3.0.4.274,       SolarWinds.Interfaces.Strings

3.0.4.274,       SolarWinds.Interfaces.Web

2013.1.4.1011,   SolarWinds.Internationalization

1.6.0.28,        SolarWinds.JobEngine.Contract

2.5.0.16,        SolarWinds.JobEngine.Contract2

3.0.0.470,       SolarWinds.Licensing.Framework

2.0.0.0,         SolarWinds.Logging

1.9.0.11,        SolarWinds.MapEngine

1.9.0.11,        SolarWinds.MapStudio.Strings

1.9.0.11,        SolarWinds.MapStudio.Web

2013.1.4.1011,   SolarWinds.Net.ICMP

2013.1.4.1011,   SolarWinds.Net.SNMP

2013.1.4.1011,   SolarWinds.Net.WMI

10.5.4.1061,     SolarWinds.NPM.Common

10.5.4.1061,     SolarWinds.NPM.Strings

10.5.4.1061,     SolarWinds.NPM.Ucs

10.5.4.1061,     SolarWinds.NPM.Web

1.0.0.0,         SolarWinds.NPM.Web.Gauge.V1

2.0.0.0,         SolarWinds.Orion.Common

2013.1.4.1011,   SolarWinds.Orion.Core.Common

2013.1.4.1011,   SolarWinds.Orion.Core.Data

2013.1.4.1011,   SolarWinds.Orion.Core.Jobs

2013.1.4.1011,   SolarWinds.Orion.Core.Models

2013.1.4.1011,   SolarWinds.Orion.Core.Reporting

2013.1.4.1011,   SolarWinds.Orion.Core.SharedCredentials

2013.1.0.0,      SolarWinds.Orion.Core.Strings

2013.1.0.0,      SolarWinds.Orion.Core.Web

2013.1.4.1011,   SolarWinds.Orion.Discovery.Contract

2013.1.4.1011,   SolarWinds.Orion.Pollers.Framework

2013.1.4.1011,   SolarWinds.Orion.Security

2013.1.4.1011,   SolarWinds.Reporting

2013.1.4.1011,   SolarWinds.Shared

1.6.0.340,       SolarWinds.VIM.Common

1.6.0.340,       SolarWinds.VIM.Strings

1.6.0.340,       SolarWinds.VIM.Web

3.0.4.381,       SolarWinds.Wireless.Strings

1.0.0.0,         SolarWinds.Wireless.Web

1.0.0.0,         SWPicExtFactoryLib

5.5.0.0,         TomSawyer

5.5.0.0,         TSEDefaultExtFactoryLib

0.0.0.0,         App_Code.mwe0kgxo

0.0.0.0,         App_global.asax.ofluegqp

0.0.0.0,         App_GlobalResources.q1rzsuiy

0.0.0.0,         App_Web_0dwy1wve

0.0.0.0,         App_Web_1npopbxm

0.0.0.0,         App_Web_1szldk4t

0.0.0.0,         App_Web_1ygrx2yz

0.0.0.0,         App_Web_20otqkk1

0.0.0.0,         App_Web_2dgvlss1

0.0.0.0,         App_Web_2jvtjsou

0.0.0.0,         App_Web_3k0jkfxx

0.0.0.0,         App_Web_4b23nk43

0.0.0.0,         App_Web_4pwtikob

0.0.0.0,         App_Web_4ww4f5zk

0.0.0.0,         App_Web_ai10peqs

0.0.0.0,         App_Web_akqsbqbq

0.0.0.0,         App_Web_bjq2yhfh

0.0.0.0,         App_Web_c3eq4m1y

0.0.0.0,         App_Web_ck55ooip

0.0.0.0,         App_Web_cny2o5rw

0.0.0.0,         App_Web_ddpfanxb

0.0.0.0,         App_Web_dtvmp5ar

0.0.0.0,         App_Web_ecmwaz4x

0.0.0.0,         App_Web_frwpphwy

0.0.0.0,         App_Web_fxvvvsxj

0.0.0.0,         App_Web_fzshet1y

0.0.0.0,         App_Web_gtaea2jk

0.0.0.0,         App_Web_hv2mslv3

0.0.0.0,         App_Web_ipvwules

0.0.0.0,         App_Web_iq1hcydx

0.0.0.0,         App_Web_iqtnr05u

0.0.0.0,         App_Web_k5scfdq2

0.0.0.0,         App_Web_kgpflauj

0.0.0.0,         App_Web_ls3f5ghh

0.0.0.0,         App_Web_lug1ybo2

0.0.0.0,         App_Web_m0lhsrd1

0.0.0.0,         App_Web_m4l2snmg

0.0.0.0,         App_Web_md1zhevc

0.0.0.0,         App_Web_mq0dfcd2

0.0.0.0,         App_Web_nj0uxdzo

0.0.0.0,         App_Web_njckkhqz

0.0.0.0,         App_Web_osxzkfnk

0.0.0.0,         App_Web_oy4dcqdm

0.0.0.0,         App_Web_pi3doy0k

0.0.0.0,         App_Web_pnyxocnc

0.0.0.0,         App_Web_pq5qq3d4

0.0.0.0,         App_Web_qperplpz

0.0.0.0,         App_Web_qsmncxhy

0.0.0.0,         App_Web_r5m2vkax

0.0.0.0,         App_Web_rue41zcj

0.0.0.0,         App_Web_smuwx2oo

0.0.0.0,         App_Web_t12f0zwj

0.0.0.0,         App_Web_ubvdfllx

0.0.0.0,         App_Web_ui1xjsp4

0.0.0.0,         App_Web_v5k4nfne

0.0.0.0,         App_Web_wmiln5af

0.0.0.0,         App_Web_wspgurba

0.0.0.0,         App_Web_y0ds4s3o

0.0.0.0,         App_Web_yfhymeen

0.0.0.0,         App_Web_zorsqrat

0.0.0.0,         A_297d9242_7385_42b4_a025_d67bebfce45d

0.0.0.0,         Anonymously Hosted DynamicMethods Assembly

Ok, fairly simple compliance rule.  Checking all tunnel interfaces to make sure they have CDP enabled.   Everything works fine, the remediation script is fairly simple, just:

${ConfigBlockStartLine}

cdp enable

But when I hit "Execute Script" it appears to do nothing, it just sits there.  So, I wait a while and then hit "Execute Script" again, still nothing.

I finally tried opening the "Transfer Status" screen, I see some of these jobs running, I can confirm it with the "show upload results".  I've done it a few times, and it appears to execute on some of the devices, initially it found around 420.   After updating the config cache, it had around 350.    The next time it got down to 320.  So its executing some of the jobs, but not all.

This time around, I hit "execute script" about 5 minutes ago, still looks like nothing is happening.   So far it seems as if its generated around 50+ jobs?   Can't tell for sure because RTCD jobs are getting spun off as this one works...   I am having problems clearing the complete jobs too, which is odd.   The CPU on the Orion box is at maybe 10-15%

I've tried cycling all the services just before doing it too, just to make sure nothing was causing problems.  Same result.

I think I'm running the latest versions...

Orion Platform 2015.1.2, IVIM 2.1.0, QoE 2.0, OFSMM 6.6, UDT 3.2.2, NCM 7.4, NPM 11.5.2, IPAM 4.3, NTA 4.1.1

Anyone else having this problem or anything like it?    Will probably open a ticket in a bit...

Hello!  I have what is becoming a perplexing issue with Web HelpDesk.  We are rolling out the program for our company and trying to get everything set up the way the managers want, but I have been unable to set up this process.

Ultimately, what we want to have happen is that when a technician finishes work on a ticket, instead of going to the client for confirmation/closing, we want the ticket to first go to a manager for approval, then only after that is done would we like the ticket to go to the client/be closed.

What we've done so far is set up custom status types - we added a 'completed' status for tickets and created a processes action rule to send tickets with that status to the manager; after the manager approves it we have another rule place the ticket in 'resolved' (which sends it off to the client).  This has been working so far but brings up another concern - techs can still select 'resolved' from the ticket, which would bypass the manager approval process.

So my question at this point is if anyone knows another way we could get the same result (tickets go to a manager before going to a client), or if anyone knows a way to limit the ticket status to specific technician groups (maybe to the level 2 technicians, or to hide the 'resolved' status entirely)?  We have looked through the admin guide and other Thwack posts but not found anything helpful for this so far, so any help is appreciated.

Thanks!

Trying to figure out how to alert on if traffic on a certain port (not interface) stops. I see it in NetFlow but searching for a way to alert on this condition is elusive.

NTA 4.0.3

I have 4 DHCP servers but I am struggling to get the DHCP Experience Monitor to work on 3 of the 4. I keep getting the following error;

DHCP server "**.***.**.**:67" did not respond. Exception message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

One of the servers seems to respond for a while then stops again but with my limited knowledge of DHCP I can't see what can be causing the problem as the Server DHCP services appears to be working fine.

The other 2 servers I have never been able to get this monitor working.

Two of the servers are running WIndows 2003 and two are running Windows 2008, the monitor that is working fine is for one of the 2003 servers.

Any ideas suggestions would be appreciated.

I have a situation where one query (which I can do nothing about) is making it difficult to look at other queries running in the same database. I'd like DPA to ignore this query (until it gets fixed) and allow me to see what else is going on in my database easier.

I need to create multiple custom components to monitor state of several JMX objects exposed by a node running our Java application. These objects may appear and disappear with time.

Adding nodes and application(without template) works(with minor problems).

But when I try to create new Orion.APM.Component record, I get error: "Access to Orion.APM.Component denied."

My code is based on the default example for Java.

I am trying to troubleshoot an issue and figured I'd ask here before opening a support ticket. We run Brocade (formerly Foundry) hardware and I am having an issue where on a given node, it is only reporting some of the VLANs on the device and not all of them. In the interface list in the Summary page it reports the Assigned VLAN field as blank even though I can verify that the VLAN is assigned. Just looking for some possible input to assist in figuring out the problem.

Hello,

We've just segmented our servers behind an internal firewall link and have noticed some strange issues with APM and the Fortigate. After installing the link, there is a noticeable linear climb in session count on the Fortigate up until about 35k. At that point, the APM monitors start to flap between Up/Unknown (when I know for a fact one of those services is hard disabled) and down repeatedly every 10 or so minutes. The issue only stops when I restart the Solarwinds server to reset the climb. The strange thing is the server doesn't show in the 'top destinations' or 'top sources' in the FortiAnalyzer. At ~20k sessions, it should be at the top of the list.

Anyone have any ideas or where I could check?

Thanks!

I would like to know if there is something in SolarWinds SAM that would allow me to report least accessed, most accessed, quota usage, etc. on file servers. I currently use FSRM, but I am looking for something with a little bit more flexibility. Any help would be appreciated, thanks!

Greetings!

Has anyone came across below error message? I'm trying to invoke custom script, capture output and trigger alert based on output condition.

Script is part of Template but getting below error after script execution:

Scripting Error: Script does not contain the expected parameters or is improperly formatted. '0', '3', '5', '9' missing.

many thanks in advance!