Allow client to close ticket
I find this thread on the old site : http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1545&page=1#Item_0I can see where you can allow the client to do this by changing the label. My...
View ArticleWhat is the typical cause of a high number of discards
I am seeing a high number of discards reported on one of my monitored devices within solarwinds Orion NPM. What is the typical cause of these reported discards? I see no error or counter increases in...
View ArticleHTTP Monitor Error: Server Committed a Protocol Violation
I'm trying to create a component monitor that hits a URL which in turn displays a PDF report. I've installed Adobe Reader on our Orion polling server and verified that the link works from the server....
View ArticleReport Scheduler account rights
Hi, We are trying to run a job using Reports Scheduler, and when we run the job under a specific AD account, we do not receive the expected information. We are attempting to email a utilization chart...
View ArticleHardware Item Table not cleaning up
Has anybody else seen there hardwareitem table not being cleaned up? I have around 900 objects that are marked for deletion. Normally I wouldn't care but these objects are showing up as unknown inside...
View ArticleNetwork exploration
Last week, I started a thread on exploring a new network and we came up with some good tips. Some people recommended automated discovery tools while others (like me) prefer a manual approach. I feel...
View ArticleSo how does one get in touch with the Thwack admin?
So how does one get in touch with the Thwack admin?
View ArticleWhat we are working on post NPM 10.4
As always, since NPM 10.4 has been released recently we are already working on the next release of NPM. Here is a preview: New web based reporting including native support for charts in reports.Support...
View ArticleGroup Escalation
Seems like you should be able to escalate or optionally notify an alert to different group, or user, not just those in the current group. This is found in the Group Escalation rules.I think default...
View ArticleNot sure I trust NPM hardware charts
So today I have a trap from a Cisco 6500 chassis with 2 power supplies indicating that Power Supply 2 is critical. I confirmed this by teleneting into the router and doing a sh env alarm as well as sh...
View ArticlePlayer Load Percentage
Is the player load percentage based on # of CPUs? So if I have 2 CPUs, then I can safely go up to 200%?Asking because around 7pm the other night, for some unknown reason at this time, all 4 of my...
View ArticleUser Import Tool - User Object Telephone Notes field (info)
sIs it possible to map to the active directory user object field 'info'? This field is viewed in Active Directory Users and Computers on the User Object - Telephones Tab as the Notes: field. I have...
View ArticleClik here to view.
Documentation updating?
Wondering if SW folks update documentation when changes are made... example: Custom Properties Editor isn't found under Advanced Features, it's under Grouping and Access Control. And that just...
View ArticleHow to Exclude entries from "vm.heartbeat.latest:0" results
Hi All, I am looking to turn off alerting for a number of our Linux VM's that do not have VMTools installed. As a result, we are receiving a large number of alerts to remind us that these VM's do not...
View ArticleOut of Box Polling OID's
Hi Does anyone happen to know where i can find the standard MIB's that monitor through NPM out of the box? I need to find out what the OID is that shows what the Vendor/Machine Type is that appears...
View ArticleNeed help pulling software version and make a report from it.
I'm trying to poll certain nodes that I specify that have a particular piece of software running on them. Ultimately I'm trying to spit out a report that details the version of the software that...
View ArticleHow does Solarwinds works?
Hi, I'm pretty new to Solarwinds and my company is trying to implement it without any proper training provided to us. Currently we are at the integrations with the Remedy but the problem is, the...
View ArticleNetwork exploration
Last week, I started a thread on exploring a new network and we came up with some good tips. Some people recommended automated discovery tools while others (like me) prefer a manual approach. I feel...
View ArticleI am new to ipam .how can i use the ipam to monitor our public internet...
I am new to ipam .how can i use the ipam to monitor our public internet address. A have added the subnet into on orion but its not able to monitor any ipr
View ArticleContact Information, session timeout
When I import user information Active Directory all the Contact Information is blank (ie. phone numbers, location, time zone). Is that because that information is missing from the user's AD entry, or...
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