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Helpdesk War Story
Since the HelpDesk is the front line to the user community, they get to deal with a lot of people who are not very technical. We have all heard the stories about users using the CDROM tray as a cup...
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Using the REST API to create/update rooms/locations/departments and other...
I've read the documentation (http://www.webhelpdesk.com/api/) and I cannot figure out how to do a few things with the WHD Rest API. Perhaps these things are not possible through the API. How can I...
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How do i change the snmp community on all nodes in NCM?
When I go into Settings-->NCM-Settings-->Add or Manage Nodes If I select all devices and choose "Edit Properties", The SNMP community string is greyed out and does not allow me to change it. If...
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Node Details database table
Hi all, does anyone know where the node details resource pulls its data from specifically hardware and No Of Cpu's I cant find these fields anywhere in the database
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Show us a NOC view and get 500 thwack points!
The User Experience group wants to see how you've customized your Orion to create your own NOC view, or NOC views you like and are using from other products. What do you like about your NOC view? What...
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Documentation for constructing custom resources?
Is there documentation for creating custom resources for NPM, such as the Events Filtered resource(Last xx Events. Filtered. 10.6; 10.4.2; 9.5.1), or How Long Each Node Was Down(How long each Node or...
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Disk expansion in VMAN
I am unable to expand the disk on Virtualization manager on vmware appliance. When i click on edit settings after powering off the machine, option to expand the disk is grayed out. Attached screenshot....
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Want to prepare and send daily node down report with the event time from NPM
Hi All, I am able to prepare daily current node down report and schedule it but the issue here is i am not able to get the RECENT time when the node went down ,so i removed the column of event time but...
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How to run inventory report of only physical servers?
I need to run a report that lists physical servers. I need something similar to the default report named "Inventory Fixed Asset Report" but I need to leave out all virtual machines. There doesn't...
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Change the way alert values are shown (##.## GB vs ## GB, ## MB)
Right now our alerts (as well as last result) are all showing 120GB, 130MB as opposed to 120.12 GB. Is there any way to change it to the latter? The former is deceiving.
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Is it possible to create a view containing only selected interfaces detail...
my boss would like to have a web page that contains our all of routers mpls interface's 24 hour bandwidth utilization. Since Solarwinds already has the data and graphed it. is there a way to get it in...
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SW demo site running with some older versions
I logged into the Orion demo site (http://oriondemo.solarwinds.com/Orion/SummaryView.aspx?ViewKey=NPM%20Summary) to get some ideas for our implementation from the site. I was a bit surprised to notice...
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Is it possible to export automatically discovered network topology maps to...
seems like network maps can be exported to visio, pdf, png but no mention of graphML or GML. if possible to export in graphML or GML formats what are the steps involved?
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NCM Inventory Large Export
Hi All We have NCM 7.2.2. I need to do a Large export of a physical entity query I have run on our devices, the size of the export is in the order of 79000 cells. The export keeps on timing out from...
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Group Management NPM
Would like to know if there is any way currently to add a dynamic query to add groups/group properties. Would like to be able to create groups using dynamic queries based on site_code. Then create a...
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Is it Possible to Customize the Interface and not just the Login Page
I have a nice customized log-in page but once logged in you get the "really nice" Serv-U themes and logos. Is it possible to customize the color schemes and logos inside the site?
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Can you remove the storage tab from the node details view for physical servers?
So we have recently deployed Solarwinds Orion and I have managed to manipulate most of the customization we would like. What I have noticed is on the node details page, the storage tab seems to be tied...
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Anybody else missing mail / activity?
Logged in this morning and all of the items from my Inbox and Activity are gone... tried logging out / back in... anyone else having this issue?
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How to an OrionNPM Alert can create a new ticket in Remedy Help Desk
I have my OrionNPM integrated with Remedy via RPC successfully!Logic:A node with a specific custom property goes downSend a special structured syslog message to kiwiKiwi sends the orion message to a...
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Monitor application on multiple nodes
Might be me missing something here but I can't find a way of doing this and searching online and the documentation does not seem to Trying to get my head around the Server & Application Monitor...
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